Frequently Asked Questions

Got a question? You'll find answers to our most common queries below. If you can't find what you're looking for, please don't hesitate to get in touch.

Delivery

Do you offer free delivery?

Yes — we offer free worldwide delivery on all orders, with no minimum spend required.

How long will my order take to arrive?

Orders are typically delivered within 5–8 business days. Please note that delivery times are estimates and may vary depending on your location and local postal services. International customs processes can occasionally cause additional delays outside our control.

Will I receive tracking information?

Where tracking is available for your delivery, you will receive tracking details by email once your order has been dispatched. Please check your spam or junk folder if you haven't received a dispatch confirmation.

Returns & Refunds

What is your returns policy?

Please refer to our Refund Policy for full details on how to return an item and the conditions that apply.

How do I start a return?

To begin a return, please contact us and we will guide you through the process. Please review our Refund Policy before getting in touch so you have all the relevant information to hand.

Products & Packaging

Can product packaging or labels change?

From time to time, manufacturers update their product packaging, label design, or artwork. If you receive a product with different packaging to that shown on our website, the product inside remains the same. We aim to keep our product images up to date, but there may occasionally be a short delay before changes are reflected online.

Are your supplements safe to take?

Our products are food supplements intended to support general health and wellbeing as part of a balanced diet and healthy lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you are pregnant, breastfeeding, have an existing health condition, or are taking any medication, we strongly recommend consulting a qualified healthcare professional before taking any supplement. Keep all supplements out of reach of children.

Can supplements interact with medications or other supplements?

Some supplements may interact with prescription or over-the-counter medications, or with other supplements. We are unable to provide personalised medical or pharmaceutical advice. Please consult your GP, pharmacist, or a qualified healthcare professional before combining supplements with any medication or other health products.

Contact Us

How can I get in touch?

We're happy to help. Please visit our Contact Us page to send us a message and we'll get back to you as soon as we can.